All resources available through The Emu Teacher are delivered digitally. Because digital files cannot be returned once they have been downloaded, all sales are considered final and non-refundable.

However, I understand that things don't always go to plan. Refund requests will be considered in the following circumstances:

Compromised or Damaged File: The resource file is damaged, incomplete, or missing content. Example: A preview image has been uploaded in place of the full resource.

Misrepresentation: The product description or preview does not accurately represent what is contained in the resource. Example: A product listing states an editable version is included, however the file is not editable.

Technical Limitations: You are unable to access the resource due to technical requirements that were not disclosed in the product description. Example: A resource requires specific software that was not listed on the product page.

Duplicate Purchase: You have accidentally purchased the same resource twice. Example: You purchase a resource individually and later discover it was already included in a bundle you own.

How to request a refund

Refund requests must be submitted within 7 days of purchase and are reviewed on a case-by-case basis.

To submit a request, please email theemuteacher@gmail.com with the following information:

• The name of the resource

• A description of the issue

• Any supporting screenshots or details

I'll get back to you as soon as possible and do everything I can to help.